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Booknetic
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Refund policy

We sell the Booknetic on multiple platforms: Codecanyon, our official website, and the AppSumo market. Our refund policies vary depending on the platform where the purchase was made.

Codecanyon Purchases

Purchases made on Codecanyon are subject to Envato's refund policy. You can review their guidelines here.

In summary, you may request a refund under the following conditions:

  • The item is "not as described" or does not function as intended.
  • The item contains a security vulnerability.
  • Item support is promised but not provided.
  • An unused item support extension is not used.
  • The item has not been downloaded.

Refunds will not be granted for:

  • Change of mind after downloading.
  • The item not meeting your expectations.
  • Accidental purchases or mistaken orders.
  • Lack of expertise in using the item.
  • Claims made without sufficient information to justify the refund.
  • Loss of access due to the item being removed or the author becoming inactive (we strongly recommend downloading items immediately after purchase).

If you purchased from Codecanyon, please contact Envato support directly for refund requests or inquiries.

Purchases on Booknetic.com

For purchases made on our official website, the following refund policy applies:

  1. Refund requests must be submitted within 30 days of purchase.

  2. Refunds are granted under these conditions:

    • The product does not function as described, and our team cannot resolve the issue.
    • A critical bug is discovered, and we are unable to fix it.

  3. Refunds will not be granted for:

    • Change of mind or deciding the product no longer meets your needs.
    • The product not meeting subjective expectations.
    • Accidental purchases or mistaken orders.
    • Lack of technical expertise or inability to use the product.

  4. Refunds will be issued only to the original payment method used for purchase.

For any issues with your purchase, please contact our support team at [email protected]. We are committed to resolving your concerns and ensuring your satisfaction.

Purchases on AppSumo

Purchases made through AppSumo are subject to their platform's refund policy. You can view AppSumo's refund policy here.

In summary:

  1. AppSumo generally allows refunds within 60 days of purchase.
  2. If you encounter issues with the product, please contact our support team at [email protected] first to resolve the issue.
  3. If a refund is deemed necessary, you must request it directly through the AppSumo platform.

Refund Policy for Booknetic Add-Ons

Our refund policy for add-ons sold on the Boostore marketplace is as follows:

  1. Refund requests are accepted within 30 days of purchase.

  2. Refunds will be granted if:

    • A bug in the add-on is identified and cannot be fixed by our team.

  3. Refunds will not be granted if:

    • The bug is resolved.
    • You decide the add-on no longer meets your needs or expectations.
    • You made a mistaken or accidental purchase.

Refunds for add-ons will also be issued to the original payment method used.

If you experience any issues with our add-ons, please reach out to our support team at [email protected] before submitting a refund request.

General Notes

We reserve the right to refuse a refund if we believe the request is fraudulent or if there is evidence of abuse of our refund policy.

Our team is here to help resolve any issues you encounter. For questions about our refund policies or assistance with a specific issue, contact us at [email protected].