Refund policy

Refund Policy for Booknetic Core

Booknetic is sold on Codecanyon, and as such, our refund policy for this product is in accordance with their guidelines. You can find Envato's refund policy here: https://codecanyon.net/page/customer_refund_policy

In summary, the following refund policy applies to purchases of our Booknetic plugin core on Codecanyon:

You can request a refund if:

1. The item is "not as described" or the item doesn’t work the way it should.
2. The item has a security vulnerability.
3. Item support is promised but not provided.
4. Item support extension not used.
5. Items that have not been downloaded.

You cannot request a refund if:

1. You don't want it after you've downloaded it.
2. The item did not meet your expectations or you feel the item is of low quality.
3. You simply change your mind.
4. You bought an item by mistake.
5. You do not have sufficient expertise to use the item.
6. You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund.
7. You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

Please note that Envato reserves the right to refuse a refund if they believe the request is fraudulent or if they suspect abuse of their refund policy.

If you have any questions or concerns about the refund policy for our Booknetic plugin core sold on Codecanyon, please contact Envato support.

Refund Policy for Booknetic Add-Ons

At Booknetic, we are committed to providing high-quality products and services to our customers. We stand behind the quality of our Booknetic plugin add-ons and are confident that they will meet your needs. However, we understand that there may be circumstances where you need to request a refund. Here's our refund policy for add-ons sold on our marketplace:

1. Refund requests will be considered within 30 days of purchase.
2. If you find a bug in our Booknetic plugin add-on that we are unable to fix, we will issue a refund.
3. If we are able to fix the bug, we will not issue a refund.
4. If you encounter any issues with our add-ons, please contact our support team before requesting a refund. We will do our best to resolve the issue to your satisfaction.
5. Refunds will only be issued to the same payment method used for the original purchase.
6. Please note that we reserve the right to refuse a refund if we believe the request is fraudulent or if we suspect abuse of our refund policy.

If you have any questions or concerns about our refund policy, please contact our support team at [email protected]. We will be happy to assist you.